Frequently Asked Questions

Getting Started

How do I set up a delivery?

First things first: enter your postcode to see if we deliver to your area. If we do, you’ll be prompted to either create an account or start shopping immediately (you can then create an account once you are ready to check out). We will need your contact details, delivery details and payment details so that we can set up a Direct Debit for you.

How do I start shopping?

Start by having a look at the different Bloomsboxes that we offer. You can choose from several different styles and sizes. Most of our boxes contain loose flowers for you to arrange at home, but you can also choose a professionally hand-tied bouquet that arrives ready to be placed in a vase. Once you have selected a Bloomsbox, choose how frequently you’d like it delivered – weekly, fortnightly or monthly. You might then choose to add some accessories: We sell fresh greenery to complement our flowers, as well as professional floristry tools to help you create beautiful arrangements and bouquets at home. When you are happy with the contents of your basket, go to the checkout to complete your order. You will then receive a confirmation email from us to let you know that we have received your instructions and payment details, and that your order is on its way.

I am not very confident about arranging my own flowers. Is a Bloomsbox for me?

Not all of our Bloomsboxes contain loose flowers. You could choose a Hand-Tied Bloomsbox, containing a professionally-arranged bouquet, or a Celebrations Bloomsbox which can be customised to your exact specification. But why not have a go yourself? Once you get the hang of it, you might find that you enjoy it and your creations will get better with every delivery! Sign up to receive our blog and we’ll send you hints and tips on our favourite ways to display and arrange your flowers at home; you can also follow us on Facebook, Twitter, Instagram and Pinterest for more inspiration.

Our Flowers

Where do the flowers in my Bloomsbox come from?

The majority of the flowers in our Bloomsboxes are bought at the Dutch flower auctions. They are shipped overnight to arrive at our shops early each morning, where our in-house florists pack them into their boxes ready to be sent out for delivery to you the same day.

How does the cost of a Bloomsbox compare to buying flowers on an ad-hoc basis?

Knowing which orders we have to fulfil in advance means that we can buy flowers in greater quantities and secure a better price at auction. Our Bloomsbox customers therefore tend to get better value for money than they would if they bought or ordered flowers from us on an ad-hoc basis. The flowers in our Bloomsboxes are of exactly the same quality as those we sell in our high street shops and via our online ordering service, and our florists apply the same level of care to them as they do to traditional orders for delivery.

What if I don’t like the flowers in my Bloomsbox?

We select the flowers for our Bloomsboxes each week to reflect the season, the style of each box and the best value that we can achieve at the markets. You are free to switch the style of your box from week to week, so try a few different options to find the one that you enjoy most. If you have a specific requirement, order the Celebrations Bloomsbox and give us a call on 020 3475 2346 to discuss a bespoke selection. As a general rule, we buy seasonally – although there are some favourites that are readily available year round.

I am allergic to certain flowers. Can you ensure that I don’t receive these in my box?

Please tell us about any allergies in the Product Preferences section of your Account. We will try our best to keep any known allergens out of your Bloomsbox, but if you are concerned please do get in touch to discuss it further.

Can I add anything else to my order?

Along with our Bloomsboxes, we sell a range of professional floristry tools, supplies and accessories to help you arrange and display your flowers. These can be added to your regular order as and when you need them; simply log in to your account and add them to your basket – remembering to checkout before the cut-off time for your regular delivery day, which is 12 noon the preceding day.

How do I care for my flowers?

To get the most from your Bloomsbox, we recommend that you follow these simple steps to help your flowers last as long as possible:

  1. Ensure your vase or container is scrupulously clean by washing it in hot, soapy water or putting it through the dishwasher.
  2. Fill it approximately two-thirds full with cold tap water and add a sachet of flower food/sterilising tablet (provided).
  3. Cut 1 cm off the bottom of each stem using sharp scissors or secateurs, and strip away any lower leaves that will sit below the water level.
  4. Place your vase somewhere away from sources of heat (such as radiators), direct sunlight, draughts and ripening fruit.
  5. Every 3-4 days, trim the stems, change the water and add another sachet of flower food/sterilising tablet.
  6. When your new Bloomsbox is due, wash your container again or pop it in the dishwasher so that it’s ready for your next delivery.

Some notes on lilies

  • Some varieties of lily can be poisonous to pets, particularly cats. If you suspect that your pet has consumed any part of a lily, you should seek advice from your vet immediately.
  • We recommend that you remove the stamen from your lilies as soon as the flowers open, to prevent the pollen from staining clothing and soft furnishings. To do this, gently pull the yellow or orange parts of the stamen away from the centre of each flower and discard them.
  • If you do accidentally get lily pollen on your clothes or other surface, use sticky tape to remove it. Avoid wetting the pollen as this may cause more permanent staining.

Delivery

When do you deliver?

When you enter your postcode, we’ll tell you your regular delivery day (Monday-Friday). Your first order will be delivered on your next regular delivery day, provided that you placed it before 12 noon the preceding day. During the designated delivery day, our driver will deliver your Bloomsbox according to your stated preferences (see Delivery Preferences in your Account). There is no need to be at home when we deliver, but please ensure that you have supplied us with instructions about a safe place in which we can leave your order.

What is a safe place?

A ‘safe place’ is somewhere we can leave your order if you are not at home, ideally out of direct view and sheltered from the elements (e.g. rain, wind, direct sunlight). Some examples of appropriate safe places include:

  • In the porch (please leave the door unlocked if applicable)
  • Under an upturned recycling box
  • Behind a dustbin (as long as your delivery day doesn’t coincide with collection day!)
  • Under a hedge
  • In a side passageway

What if I live in a gated or secured property?

Our drivers can hold a key for your property or a gate entrance code. Please call us to discuss this on 020 3475 2346.

Do you charge for delivery?

We make a small charge for delivery to cover the cost of our drivers, vans, fuel and associated expenses. Delivery is just 99p for all orders over £10, but your first Bloomsbox is delivered for free!

How are my flowers packaged?

Your flowers will be packed carefully in a sturdy and spacious cardboard box to protect them from damage. The stems are wrapped in a wet flower bag – which is a bit like a nappy – to keep them moist until you get home. However, to get the most from your Bloomsbox we recommend that you place your flowers in plenty of fresh water as soon as you can, following the care guidelines included in your box.

What should I do with my used box?

Wherever possible, we re-use our delivery boxes and ‘flower nappies’. Please leave them out for us on the day of your next delivery – either on the doorstep or in your safe place – and protect them from the elements if possible.

I’d like to send flowers to someone else. How should I do this?

A Bloomsbox subscription makes a fantastic gift. You can order a set number of deliveries (for example 1 month, 6 months or a year) and pay by Direct Debit. Please ensure that you include the correct delivery address and try to ascertain a delivery safe place. If you’d like us to include a personalised card and message with the first box, please call us on 020 3475 2346.

For one-off deliveries of hand-tied bouquets, please head over to gardeniaoflondon.co.uk to place an order. You’ll also find information on our other floristry services – such as wedding flowers, funeral flowers and corporate flowers – as well as details of our high street shops and a link to our blog.

Queries, quibbles & concerns

What if my delivery is not as I ordered?

Very occasionally, a product may be unexpectedly out of stock or not good enough to send out to you. In these situations, we will substitute that product with the closest alternative.

What if I am not happy with my order?

If you are at all disappointed with your Bloomsbox, please don’t try to send it back to us. Contact us us as soon as you can and we will try our best to address your concerns and rectify the situation. If we cannot resolve the issue to your satisfaction we will credit your account or replace your order without charge the following week.

My delivery hasn’t arrived – what should I do?

Please check the Delivery Preferences section of your account as our driver will follow these instructions in the first instance. If you still are unable to find your Bloomsbox, please let us know immediately.

We request that you allow our drivers sufficient time on the day of your delivery, as they often have many deliveries to make in a day and may be held up in traffic.

If you suspect your delivery has been stolen, please let us know immediately.

I have a question that isn’t answered here…

If you cannot find the answer to your question here on our website, please do get in touch. Nothing is too trivial or too daft!

Regular flower subscription

Like a veg box for flowers, Bloomsbox from Gardenia brings regular deliveries of fresh, seasonal flowers straight to the doorstep. Hand selected and carefully packed by our florists, they'll arrive in perfect condition, ready to be placed in water.

1st order
delivered free

4th
order free

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